About the Challenger Sale
Sales performance improvement

Written by: Ben Taylor, MBA, Content Marketing Manager, Richardson
Published: August 1, 2024
Last Updated: October 7, 2026
What's Inside
The Challenger approach is designed around the fact that 53% of customer loyalty is driven by the sales experience, which contributes more to loyalty than brand, price, service, or product combined.
Challengers provide their customers a differentiated sales experience by delivering the right message, having the right skills, and selling to the right people.
Each program is supported by ongoing research and backed by the best-selling books, The Challenger Sale, The Challenger Customer, and The Effortless Experience.