

Microsoft Moved from 'Product-Centric' to 'Customer-Centric' Selling

The Results
30%
Increase in reps achieving +100% of quota16%
Decrease in number of dissatisfied customers44%
Increase in number of satisfied customers“The Microsoft Solution Selling Process allows us to forecast accurately and sell consistently worldwide. To change the culture of the company and put the customer at the front of our thinking, MSSP had to permeate through the entire company.”